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Cookies Policy
On this page we provide details on what cookies, web beacons and similar technologies are, what information we collect through them and how we use them to improve your experience.
This page was designed to help you understand more about these technologies and their use by us as well as reviewing your prior consent or not in connection with the opt-in, opt-in -out).
What are cookies?
Like most sites, hallofbrands.gr uses cookies, web beacons, and similar technologies. These are small data files that are placed on your computer, mobile, tablet, or other devices, and allow us to collect specific pieces of information when you visit or interact with our site or our services.
The names and types of cookies, web beacons, and similar technologies we use to collect information (such as on the pages you visit, click links, or other actions you make on our services or on our ads and on our emails ) may sometimes change.
To help you better understand this policy and use of such technology from us, we provide you with the following definitions:
Cookies: These are small text files (usually composed of letters and numbers) that are placed in your browser or device memory when you visit a site or see a message. There are several types of cookies such as:
Session cookies: These are necessary for the smooth operation of the site and expire when you close your browser. They allow us to link your actions when you go from link to link within our site.
Persistent cookies: Stored on your device for a certain amount of time.
First-party cookies: They are placed by the site you are visiting.
Third-party cookies: They are placed through the site you visit on behalf of another site.
You can generally manage or disable cookies using tools available to all major browsers. For each browser you use, you'll need to set up your cookie options for everyone. Each browser may have different tools available to handle it.
Web beacons: These are small graphic pictures (also known as "pixel tags" or "clear GIFS") that may be included in our site or in some emails or generally in our services and which work in conjunction with cookies to identify the user or some behavior.
Similar technologies: They are technologies that store information in your browser or device such as Flash cookies, HTML 5 cookies and others provided by the various web application programming methods. These technologies can work independently for all Browsers you use and may need to be set up directly through your installed applications or your device. We do not use such technologies to store data.
We use the term cookies or similar technologies in our policies to refer to all the technologies we use to store data in your browser or device or to collect data that helps us recognize you as described above.
Service Providers
In addition to our first party cookies, we are still working with Service Providers who are companies that help us in various aspects of our business such as services, applications, or advertising tools. With regard to ads, we use certified service providers to help provide you with relevant advertisements for our products at various points of the internet. These service providers may also place cookies on your device (third party cookies). They can also collect information to help them identify your device such as your IP address or other unique features.
What options do you have?
We provide various services on our site that are only available with the use of these technologies. You can always block, turn off or turn off these technologies in your browser if it allows. However, in this case, you will not be able to take advantage of some features of our site. You may also need to enter if you are a registered user, your username and your password more often. For more information, please see your browser or device settings.
For any personal information collected and stored by our site through these technologies, we have first obtained the explicit consent of the user and after having informed the user in detail as far as possible about its use by us as well as giving the user ability to disable these technologies through the window that appears at the bottom of all pages when it first enters the site or at any time at the bottom of this page.
The use we make about these technologies belongs to the following general categories:
Operational Cookies (required). We use cookies that are necessary for the operation of our site. These include technologies that allow you to access pages on our site which must necessarily identify which user you are like a basket page, order page or similar features as well as features such as saving the language in which you chose to view our site , storing the currency that by default is the euro for use in the case of credit card payment, saving your choice whether or not to have cookies on your browser or device and cookies or similar technologies that provide security against abusive use of the site or attempted fraud. These cookies are not disabled if you choose not to use cookies when you enter the site or at the bottom of this page. However, they may be disabled by your browser or device settings, but disabling them may cause the site to malfunction.
Analytics cookies (Performance-Related). We use first party and third party cookies, web beacons, and other technologies to store statistics about the user's behavior on our site or services (such as where our site found, which pages we visited, what newsletter we opened, etc.) in order to improve our services to the visitor either by correcting functional problems on our pages or by making our pages better in terms of their use by offering a better user experience or by updating our commercial strategy RH based on your preferences in order to provide you the products you want possible.
Advertising and remarketing cookies. We use third party cookies (such as facebook and google cookies) to provide you with the content you saw on our site with advertisements, offers and opportunities for our products in the above and other platforms and their affiliates.
We offer you the ability to activate or disable all cookies used on this site other than the cookies when you first enter our site. At any time at the end of this page, you can change the activation setting or not of the cookies you previously selected. If you choose to disable cookies while you previously opted to enable them, third party cookies will stop recording information about you, however you may still see our ads that are not so relevant to you because of we can only deactivate further recording from the moment you selected it to be deactivated. To manage or disable third party cookies permanently, see below.
Use of cookies by authorized third parties
We work with third parties known as "Service Providers" who are authorized by us to place third party cookies, web beacons and other technologies on our site.
These providers help us to improve our services either through the statistics we collect or through the targeted by the interests of our site's ad users.
These providers are subject to confidential agreements with us as well as other legal obligations to collect or use personal data on their part.
Since you have accepted the use of cookies, third party cookies and similar technologies were probably placed by the following service providers
Facebook: In order to provide you with advertisements through Facebook's advertising and marketing platforms (such as Audience Network, Website Custom Audiences) and other Facebook plugin or marketing tools.
Google: For statistical purposes through the google analytics platform, as well as advertising and marketing reasons through its tools (such as DoubleClick for Publishers, Google DoubleClick AdX Service, Adwords).
Skroutz.gr: Our company, in order to provide the best possible service quality to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are posted to Skroutz.gr, while the data received through this service is covered by the Skroutz.gr privacy policy
Pushcrew notifications: For marketing and marketing purposes.
Tawk to chat platform: For statistical purposes and to help the chat user on which page the user they are chatting with and similar auxiliary uses.
The above providers may use personal data collected through their cookies on our site in accordance with their own privacy terms
Facebook Data Policy: https://www.facebook.com/privacy/explanation
Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/).
Terms of use Scrooge: https://www.skroutz.gr/privacy
Pushcrew notifications: https://pushcrew.com/privacy-policy/gdpr-security-compliance/
Tawk's Privacy Policy: https://www.tawk.to/privacy-policy/
For more information on third party cookies and how to manage them, you can still contact the following links
Your Online Choices
The Self-Regulatory Program for Online Behavioral Advertising (available only in English)
Network Advertising Initiative Consumer Opt-Out (available only in English)
Keep in mind that cookies are placed on the browser. If you sign in to our site from different devices and choose to use cookies in some of them, then you may still choose not to use cookies, see our ads on the platforms of some of our partners above on any of your devices.
Except for authorized service providers, we do not allow any third party to place cookies or similar technologies on our site for the purpose of detecting or collecting personal data.
You can accept or disable the placement of cookies from our site by clicking on the following button:
Your consent or does not take 365 days from the moment you click the button. If at the end of the 365 you visit our site, you will be consulted again or not.
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HOW TO RETURN A PRODUCT
PRODUCT EXCHANGE FOR GREECE
You have the right to return a product within 15 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes.
Returns in Greece cost 3€.
The product return process is particularly simple and may be completed by calling our customer service department at +302651002800.
It is noted that the replacements always take into account the current price of the product as well as the extra cost of the transport. In case the replacement product has a lower price than the one you are returning, you will be given a discount coupon, equal to the difference of the two products. A refund for the above case is not possible.
The products you wish to return must be sent at the 6th Km. Ioannina - Athens, P.O. 45500, via Geniki Taxidromiki at our own cost.
In case the product is returned to an address different to the one mentioned above, you will be charged an additional 3€ which is the shipping cost for the redirection of the package to the right destination.
In order for the Return to be valid, you must send your product back to us, the latest, the following day of your submmited request.
In a different case your request will be canceled and you will be charged the full amount of the delivery cost (6€).
The following items cannot be returned: underwear, swim suit, speakers - hands free, all TOMTOM products, gym equipment as well as face masks.
PRODUCT EXCHANGE FOR CYPRUS
You have the right to return a product within 15 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes. The customer is charged for all shipping costs for Returns from Cyprus. Shipping is taking place via Geniki Taxidromiki and the final cost that the customer will be required to pay upon delivery of the final product is 13,98€. It should be underlined that the final cost (shipping + any additional cost of the new item) is always paid upon delivery of the final package.
In case of a refund the customer is charged with the full shipping cost which is 13,98€. Please note that in the case the customer requires a refund to a bank outside Greece, the refund is calculated based on the price the product had the date of the initial transaction. The transport cost and the expenses for the bank transfer are always paid by the customer (bank transfer cost for Banks inside EU: apx.11€).
Customer may ask for a refund directly on his credit card by canceling part of the transaction. In that case the bank transfer cost does not apply.
It is noted that the replacements always take into account the current price of the product as well as the extra cost of the transport. In case the replacement product has a lower price than the one you are returning, you will be given a discount coupon, equal to the difference of the two products. A refund for the above case is not possible.
The following items cannot be returned: underwear, swim suit, speakers - hands free as well as all TOMTOM products.
The product return process is particularly simple and may be completed by calling our customer service department at +302651002800.
TERMS
In any case, returned products should be in the exact condition in which they were when received by the customer
There should be no damages inflicted and their packaging should be the one that accompanies the product itself.
They should be in perfect condition (including their official packaging or wrapping)
They should be accompanied by every proper document they were received with (receipt, invoice etc.)
If the aforementioned prerequisites are met, you may send the product back to us in order for it to be replaced. Otherwise, we reserve the right to decline the product return.
If a product is accompanied by the description "Delivery from 2-9 working days", it cannot be returned, exchanged or refunded.
Return of Defective/Damaged Products
In cases where HallOfBrands.gr can be held evidently liable for selling products that may be either defective or of poor quality, or have been falsely included in an order, or have been mispriced, or they have suffered any damages during transport, or they have come with a poor packaging etc., then HallOfBrands.gr is fully responsible for replacing the product and covering both the transport costs for the product being sent back (the required delivery charge will be deposited to a bank account suggested by the customer) as well as that for the product being resent to the customer.
In order for our company to check if the product is defected, you have to send us photos of it via email at info@HallOfBrands.gr.If you send us the product without following the procedure above, hou have to pay for all shipping costs including those that might be occured.Also our company has the right to deny receiving the above product.
Return conditions remain the same as those mentioned above.
In case the product is not characterized as defective, it is returned to the customer at his own cost (6€ for shipping to Greece and 13,98€ for shipping to Cyprus).
DENIED ORDER
In case you place an order and choose to decline it upon delivery, you will be asked to pay the cost of the return which is 6 euros. For any potential new orders you might want to place you will be required to make a bank transfer of the full cost of the new order plus the debt of 6€, as described above.
ORDER CANCELLATION – REFUNDS FOR GREECE
You may cancel your order in any of the following phases:
a) Before receiving the product ordered – you may cancel your order by sending an e-mail at the web address info@HallOfBrands.gr or calling +302651002800 Monday - Saturday from 09:00-20:00. In case the cancelation takes place after your order is dispatched you will be asked to pay the cost of the return which is 6 euros.
b) After receiving the product ordered, you may activate the withdrawal option within 15 days since the day you received the product.
All conditions described above must be fully met.
You have the right to return a product and receive a full refund. The refund is always based on the price the customer has paid. It is reminded that the transport costs, which equal to 6 euros, are always subtracted from the refund. The refund will be deposited by our company within 14 working days, starting from the day we get the returned products and when all prerequisites described in our return policy are fully met.
Refunds in any bank except for Piraeus, Alpha, Eurobank have an extra charge of 1,5€ due to bank supply of our company for the requested transfer. Any potential bank transfer cost that might be applied by the bank is not our responsibility.
We would like to remind you that a refund is possible only when the customer uses the withdrawal option. In case of a product return/replacement with another of lower cost, you will be given a discount coupon equal to the difference of the price of the 2 products. In this case you will be also charged the transport cost of the new product which is 3 euros, as it is described on section 6, “How to return a product”.
If you choose to return the product using another Courier than Geniki Taxidromiki you will be also charged with the respective cost.
Refund (total or partial) for credits cards is received in the original payment method. Be aware that If the purchase was made in installments then the refund will also be received in installments.
ORDER CANCELLATION – REFUNDS FOR CYPRUS
You may cancel your order in any of the following phases:
a) Before receiving the product ordered – you may cancel your order by sending an e-mail at the web address info@HallOfBrands.gr or calling +302651002800 Monday - Saturday from 09:00-20:00.
In case the cancelation takes place after your order is dispatched you will be asked to pay the cost of the return which is 13,98 euros.
b) After receiving the product ordered, you may activate the withdrawal option within 15 days since the day you received the product.
All conditions described above must be fully met.
In case of a refund the customer is charged with the full shipping cost which is 13,98€. The refund is always based on the price the customer has paid. The transport cost and the expenses for the bank transfer are always paid by the customer (bank transfer cost for Banks inside EU: apx.11€).
Customer may ask for a refund directly on his credit card by canceling part of the transaction. In that case the bank transfer cost does not apply.
Refund (total or partial) for credits cards is received in the original payment method. Be aware that If the purchase was made in installments then the refund will also be received in installments.
RETURNS FROM THE REST OF THE WORLD
You have the right to return a product within 15 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes. The customer is charged for all shipping costs for Returns from any other country except for Greece and Cyprus. Please note that in the case the customer requires a refund to a bank outside Greece, the refund is calculated based on the price the product had the date of the initial transaction. The transport cost and the expenses for the bank transfer are always paid by the customer (bank transfer cost for Banks inside EU: apx.11€).
The product return process is particularly simple and may be completed by calling our customer service department at +302651002800.
Refund (total or partial) for credits cards is received in the original payment method. Be aware that If the purchase was made in installments then the refund will also be received in installments.